Compliance Assistant

Task/Responsibilities

• Manage the Hotels and Compliance email – review, respond or forward to the relevant personnel in a TIMELY MANNER.
• For incoming application packages for  Hotels and Tourist Accommodations, and Liveaboards  – create/ open an account in TDMS & upload relevant documents in TDMS as well. Always ensuring that the information uploaded MUST be correct.
• Create the property file in the Licensing folder located on the Business Development Drive. Upload submitted documents in a systematic manner. If necessary renaming and ensuring that documents are properly labeled and numbered.
• Ensure complaints received are in writing, then forwarded to the Compliance Controller for follow-up.
• Timely issuance of Hotel Licenses to stakeholders and a weekly reconciliation report to respective Licensing Officers. This includes maintaining a log of licenses and other documents issued by the Registrar of Hotels.
• Provides quality and timely customer service and responses to inquiries to both external and internal customers whether by telephone, email or walk-ins.
• Ensure complaints received are in writing, then forwarded to the Compliance Controller for follow-up.
• Assist with the maintenance of electronic and paper filing for all streams and processes.
• Assist with the coordination of schedules, meetings, events, promotional activities, travel arrangements, and any other administrative matter for the Registrar Unit.
• Processing payments for the Registrar Unit, where deemed necessary.
• Assist with gathering evidence for unregistered Hotels and Tourist Accommodations and Liveaboards.
• Monitor inventory for the Registrar Unit and ensure inventories are available at any given time.
• Perform other related duties that may be assigned, including, but not limited to, working outside normal office hours by prior arrangement as appropriate, which could include evening meetings or weekends, etc.

Other: (Personal characteristics that contribute to an individual’s ability to excel on the job, or other important information regarding the position or its requirements.)

• Must be a focused individual and have a strong willingness to learn.
• Must be an honest individual with excellent people skills.
• Be able to respond rapidly to requests.
• Takes initiative and is self-motivated.
• Is a team player.

BTB’s Values: 
Respect:          We respect and trust each other, and we embrace our diversity, talents and experiences.
Integrity:       We act with integrity and are accountable for our actions.
Optimism:      We are optimistic about tourism’s contribution to Belize’s economy and the well-being of its   people, and are confident that, with our partners, we will sustain the industry’s growth.
Courage:         We tirelessly pursue our vision, taking bold action and persevering through challenges

Qualifications: Education / Experience / Skills required of the position.

• The requirements listed below are representative of the knowledge, skill, and/or ability
• Candidates must possess an Associate Degree in Business Studies, Management or Tourism or other related field.
• Minimum of 1-year Customer Service or Administrative Clerical experience
• Demonstrated ability to provide excellent customer service, front desk and clerical support.
• Proficient in Computer applications and Microsoft applications including Word, Excel and Power Point.
• Strong communication and conflict management skills.
• Ability to multi-task, prioritize and manage time effectively.

Physical Demands and Working Conditions: The physical skills and demands and the environmental working conditions required by the job.

This job requires moderate physical demands including constant sitting and constant communicating. Environmental working conditions are normal.